TERMS AND CONDITIONS FOR NATIONAL SHIPPING
- Home delivery service includes packaging, insurance, and is subject to the Paquetexpress coverage area ( packagexpress.com.mx/destinos ). If your address is not covered, the delivery will be made to the Paquetexpress office in the city closest to your home (Ocurre Service).
- The minimum purchase amount for a product is $6,000.00 pesos.
- Our normal delivery time is 1 to 2 weeks after the purchase date, depending on the specific destination. If you require express service (faster delivery) if it is available at your address, please contact us (tel./WhatsApp 415-154-5282 or gerencia@eximgaleria.com).
- The service does NOT include unpacking, handling, or placement of merchandise.
- Customers have up to 72 hours after receiving their shipment to report any delivery anomalies, such as receiving the wrong item, a defective item, or an item that was damaged during shipping.
- ANOMALY REPORTING PROCEDURE.
- Send by email ( gerencia@eximgaleria.com ) or WhatsApp (415-154-5282) at least 5 photos clearly showing the defects, damages or the wrong product.
- In case of damage suffered during shipping, please attach at least six clear photos of the packaging in addition to the photos of the damaged product.
- Please keep the product in question, along with its packaging, while your insurance is processed. It may need to be returned.
- Your report will be processed and verified by the insurer, with a maximum response time of 5 business days.
- Once the insurance has been validated, we will reship your purchase free of charge to the address originally provided, within a maximum of 4 weeks of the insurance company's validation, to allow for the creation of a new replacement piece(s). If the reshipment cannot be completed, you will be refunded the full cost (merchandise plus shipping costs).
* For international shipping, please contact us ( tel./WhatsApp 415-154-5282 or gerencia@eximgaleria.com).
